FAQ

Choosing a product

What dimensions should I compare?

Check the outer size for fit and the compartment dimensions when the listing provides them.

Ordering and support

Ordering is currently unavailable. For an existing order or a product question, Contact us.

Shipping and returns

Where is standard shipping free?

Standard shipping is free ($0.00) for eligible addresses in the contiguous 48 states and Washington, D.C.

When will my order ship?

Ordering is currently unavailable. When ordering resumes, our processing target is 1–3 business days from order placement. Business days are Monday through Friday, excluding U.S. federal holidays. Estimated transit starts when the carrier accepts the package. The total delivery estimate runs from order placement. Transit and total delivery estimates are pending confirmation. See our shipping policy.

How do I request a return?

Request a return within 30 days after delivery. Please contact us for authorization and mailing instructions. For a change-of-mind return, you pay return shipping. If the item arrives damaged, defective, or incorrect, we cover return shipping. See our return and refund policy.

When will I get my refund?

We review your refund within 5 business days after we receive and inspect the returned item. Approved refunds are issued to the original payment method. Once issued, a refund typically takes 5–10 additional business days to appear, depending on your payment provider and bank.